« Back to Glossary Index

Knowledge Base

A knowledge base is a centralized repository of information that a voice AI can access to answer user questions or perform tasks. It includes FAQs, product details, policies, and more. The AI uses this resource to provide accurate, consistent responses. A well-maintained knowledge base reduces human workload and improves the user experience by delivering quick, reliable answers.

testadmin

lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/chatbot.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/New-speech-widget/script.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);