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Confidence Score

A confidence score indicates how sure the AI is about what a caller said or meant. For example, if someone says “schedule appointment,” the AI may assign an 85% confidence score to the intent “Book Appointment.” Higher scores mean more accurate understanding, helping bots respond appropriately or ask for clarification.

testadmin

lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/chatbot.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/New-speech-widget/script.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);