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Sentiment Analysis

Sentiment analysis detects emotions in a caller’s voice or words, like frustration, happiness, or confusion. AI uses tone, pitch, and language cues to assess how a caller feels, allowing real-time adjustments in response tone, escalation decisions, or follow-up actions to improve experience.

testadmin

lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/chatbot.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);lazyExec(() => { const chat = document.createElement("script"); chat.src = "https://storage.googleapis.com/multi-channel-widget/New-speech-widget/script.js"; chat.defer = true; document.body.appendChild(chat); }, 8000, 8000);